Frequently asked questions
General
How many assets and exchanges are in your API?
How many assets and exchanges are in your API?
- We have more than 53k assets in our database, of which about 8-10k are active (i.e., where trading has taken place in the last 24 hours). The number of assets is growing all the time, while the number of active assets depends on the market situation.
- We have over 350 active exchanges, covering all of the mainstream CEX platforms, DEXes, and smaller exchanges as well.
What kind of data can I retrieve from the API?
What kind of data can I retrieve from the API?
- Aggregated global volumes and market cap
- Current prices for assets
- Historical prices for assets
- OHLC with different time resolutions
- List of all assets (active/inactive)
- Information about exchanges
- List of contracts for a given platform
- Price conversions in different quotes
Are there API clients or SDKs?
Are there API clients or SDKs?
Yes, we have SDKs for popular programming languages such as Python, PHP, Go, and JS/TS. You can see the full list in our Getting Started guide.Before using an SDK provided by the community, please check its version and compatibility. If your programming language is not supported, don’t worry; the API is provided in a standard JSON/REST format, and its implementation is usually straightforward.
Plans & pricing
How often do prices refresh?
How often do prices refresh?
Prices from various markets are collected in near real-time. However, the prices available in the REST API have a resolution of up to 10 minutes, up to 3 minutes, or up to 1 minute, depending on your plan. In case you need fresher data, please get in touch with us about our Enterprise solutions.
Do you have WebSockets?
Do you have WebSockets?
Yes, WebSocket protocol is included in the Enterprise plan. Please contact us for details.
Are there any rate limits?
Are there any rate limits?
We have a global limit of 10 requests/second per IP. Other limits on the number of queries are assigned to the corresponding plan and detailed in the documentation. When the limits are reached, the API returns HTTP codes
429 or 402. You can find the monthly limits for each plan in our Getting Started guide.Where can I check my limits?
Where can I check my limits?
Limits on the number of HTTP requests are defined according to the selected plan. They can be checked using the /key/info endpoint. Customers using the Enterprise package do not have a limit on the number of requests.
Can I use your API data commercially?
Can I use your API data commercially?
Yes, the data can be used for commercial purposes inside the customer’s company in all paid packages. However, only the Enterprise package allows data to be redistributed or shared, which requires a dedicated contract.
Do you provide SLA guarantees?
Do you provide SLA guarantees?
Yes, in the Enterprise package, we guarantee 99.9% availability of our API.
Account & billing
What are my payment options? Do you have a refund policy?
What are my payment options? Do you have a refund policy?
We accept fiat payments via Stripe for this service. Subscriptions are non-refundable, but if you have a monthly subscription, you may cancel it by the end of the current billing period.
How can I upgrade, downgrade or cancel my package?
How can I upgrade, downgrade or cancel my package?
For packages sold in the SaaS model, you only need to make a change at the CoinPaprika API Panel. For Enterprise contracts, please get in touch with your account manager.
How can I change credit/debit card details for payments?
How can I change credit/debit card details for payments?
To add new or update existing card details, please log in to your CoinPaprika account and go to the “Billing and Credit Card setup” section on your Invoices page. From there, you will be redirected to Stripe to manage your payment methods.
Can I purchase a plan for my company and get an invoice?
Can I purchase a plan for my company and get an invoice?
Yes, you can purchase any of our plans for your company. After the payment is complete, an invoice with your company’s details will be generated and available in your account. You can manage your billing information, including company details, at any time through the Stripe Customer Portal.
How do I manage my data in Stripe?
How do I manage my data in Stripe?
You can use the Stripe Customer Portal to manage your billing information.
Support
What is the email to contact/comment?
What is the email to contact/comment?
For SaaS customers, please use the contact form on our website. For Enterprise customers, dedicated email/Slack and phone support are available.
Do you have real-time support?
Do you have real-time support?
For Enterprise clients with the highest stability and security requirements, we provide a shared Slack channel and emergency phone support 24/7.
Where can I find the Terms of Service?
Where can I find the Terms of Service?
The Terms of Service can be found here.